Monte Carlo Masters FAQ's
Q. With a ticket on center court, can you access all the outside courts?
Yes. All the outside courts are accessible on a first come first served basis.
Q. What is an e-ticket?
The e-ticket (electronic ticket) is a new means of buying your seats for the Monte-Carlo Rolex Masters. The e-ticket can be printed on any printer, and enables you to access the tournament. They may be printed in either colour or black and white, on an A4 sheet of paper (one side only). Legibility of the information contained on the e-ticket is essential for electronic access control to the stadium. The e-ticket will simplify your order and enable you to receive your ticket(s) immediately. Any attempt at fraud will be detected at the electronic control the day of the event.
Q. When will my tickets be delivered?
Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.
Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Q. Will the tickets I order be together?
Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.
Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?
When a ticket is listed as a “General” ticket, such as “CAT 1 - General” this simply means that your tickets are guaranteed to be located in a section within the 100 level. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.
Q. Where is the tournament located?
Monte-Carlo Country Club
155 Avenue Princesse Grace
06190 Roquebrune Cap Martin
Q. Is there a left luggage arrangement available?
For your personal luggage and belongings (limited to a minimum amount while the State of Emergency remains in place), luggage lockers are available at Entrances 2, 3 and 4 on the Tournament site.
Q. What is the policy regarding children?
Entry to the tournament is free for children under 5 years provided they are accompanied by at least one responsible adult (on presentation of an identity document). As no seat will be assigned to them, they should sit on the knees of their parents or guardians.
Q. Are mobile phones allowed?
It is strictly forbidden to use mobile phones in the stands and private hospitality suites of the courts during the matches.
Any offender shall be held liable and shall also be liable to prosecution as well as being excluded from the site.
Q. What time do the gates open?
The Monte-Carlo Country Club opens its gates to the public at 9.30 am every morning.