Shanghai Rolex Masters
Q. What is the Shanghai Rolex Masters?
It is one of the world’s biggest tennis tournaments and the only such tournament to be staged outside North America and Europe. The Shanghai Rolex Masters, is one of only nine ATP Masters 1000 tournaments in the world and is the culmination and feature event of the Asian Swing.
Q. Where are tickets that we sell located?
The CAT 1 level corresponds to the Silver, Gold, and Platinum Box tickets in the very lower level of the stadium, the CAT 2 level corresponds to the "A+" purple level on the map located just above the lower level box seats, and then finally, the CAT 3 level corresponds to the upper level tickets located in the "A" red, "B" silver, and "C" light gray, levels on the official map.
Q. How does the draw work?
The singles is a 56 draw which means the top eight seeds get first round byes. It is elimination from the first round. There are four wild cards, determined by the tournament directors and seven qualifiers who come through a 28 qualifying draw.
In doubles, it is a 24 draw which means the eight seeds have first round byes. It is also elimination from the first round.
A total of 99 matches will be played—55 in singles, 23 in doubles and 21 in qualifying.
Q. What is the court surface at the tournament?
The hard court surface used at Qi Zhong is called Deco-Turf.
Q. Do children need tickets? Do you offer discounted children’s tickets?
Children will also need to pay full price of admission tickets.
Q. Do I need to buy two tickets for the day and night?
Q. Can I watch matches on all the courts?Ticket holders with a center court ticket can enter all the other courts; Spectators with a ground ticket can enter all the other courts except for the center court.
No. One daily center court ticket allows spectators to view all the matches (doubles or singles) at any court throughout the day.
Q. When will my tickets be delivered?
Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.
Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Q. Will the tickets I order be together?
Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.
Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?
When a ticket is listed as a “General” ticket, such as “CAT 1 - General” this simply means that your tickets are guaranteed to be located in a section within the CAT 1 level. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.
Q. What is the location of the venue, and how do I get there?
The Shanghai Rolex Masters is held at the Qizhong Tennis Center (No.5500, Yuan Jiang Road, Minhang District) A city shuttle bus service is available during the tournament.
The shuttle bus starts at the South Square of Xinzhuang Station of the Metro Line 1 and the terminal is between Gate 1 and Gate 2 of Qizhong Tennis Center. The bus stops at Zhuanqiao Station of Metro Line 5. It takes about 45 minutes to complete the route and the ticket costs 2RMB each way.