BNP Paribas Open FAQ's
Q. How many seats are in the main Stadium 1?
There are 16,100 seats in the main stadium. The upper bowl section is located above the stadium suites and consists of two seating sections, the loge and the grandstand seats. The grandstand seats have a seat-back but no arm rests. The lower bowl is located below the stadium suites and includes all box seat sections.
Q. What does my ticket entitle me to?
Tickets purchased for the main stadium are valid on a general admission (first come, first serve) basis only on ALL outside courts. Box Seat and Club tickets have a small reserved general admission area located in the first four rows on the east side of stadium 2 & 3. Tickets purchased for stadium 2 & 3 are not valid for the main stadium.
Q. What time is the evening session ticket permitted through the gates?
Evening session tickets are permitted through the gates at 4:30 p.m. Evening session tickets are valid on a general admission (first come, first serve) basis on ALL outside courts. Admission to the main stadium will be allowed at the announced evening session match time. Main stadium admission may be delayed if the day session runs late.
Q. Does my child need a ticket?
Children under the age of 3 are not required to have a ticket, provided they sit on your lap and do not inconvenience the other tennis fans. If they require a seat, a ticket will have to be purchased.
Q. Are there shaded seats?
All courts are outside and open air. The courts are situated on a north/south plan so pending the time of day there may be shaded seats located on the west, northwest and southwest sides of the courts. All seats in the main stadium court are reserved. Most seats on the outside courts are available on a general admission basis.
Q. How many seats are in Stadium Two and Three?
Stadium Two has 6,000 seats and Stadium Three has 2,700 seats. There are a limited number of reserved seats on the west side of both of these courts and are available for purchase. All other seats are available on a general admission basis - first come, first serve. Once a person leaves, the seat becomes available to the next person waiting in line.
Q. What time do the gates open for day session matches?
Day session ticket holders may enter the grounds beginning at 10:00am. Evening session ticket holders may enter the grounds beginning at 4:30pm though please note that admission may be delayed if the day session runs late.
Q. When will my tickets be delivered?
Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.
Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
What is the address of the venue
78-200 Miles Ave, Indian Wells
Q. Will the tickets I order be together?
Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.
Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?
When a ticket is listed as a “General” ticket, such as "Stadium Box - General” this simply means that your tickets are guaranteed to be located in a section within the Stadium Box level. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.
Q. What time does the day or evening session start?
Matches generally start at 11:00 a.m. for main draw play day sessions and 7:00 p.m. for the evening session. Times are subject to change. Day session ticket holders may enter the grounds beginning at 10:00am. Evening session ticket holders may enter the grounds beginning at 4:30pm though please note that admission may be delayed if the day session runs late.For current times please check www.bnpparibasopen.com
Q. May I bring a back pack?
All soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. Bags and containers are subject to inspection by gate security prior to entering the tournament site. Hard-sided coolers and bags are not allowed. Back packs that exceed the approved size or hard sided containers must either be returned to their owner's vehicle/transportation or discarded. The Indian Wells Tennis Garden will not provide a storage area for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items as no exceptions will be made.
Q. What is your camera policy?
Camcorders and cameras are prohibited for any purpose other than the recording of footage or photographs for personal and private domestic use only. They are permitted as long as there is no flash photography and the equipment is not a hindrance to surrounding spectators. Film may not be reproduced. Such footage or photographs cannot be exploited or displayed in any manner or in any medium whatsoever without the express written consent of the ATP World Tour or WTA.
Q. How is the draw made?
First the 32 seeded players (the 32 highest-ranked players per the WTA or ATP World Tour ranking system) are placed on the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines starting at the top of the page and going down the draw until it is filled.
Q. How is the schedule determined?
The schedule is made each day late afternoon or early evening. Representatives including the tournament referee, Tour supervisors from the ATP and WTA, broadcasters and the tournament director determine the schedule.
Q. How do I get information about the match schedule?
During the tournament the following day's schedule is determined each evening and is usually available no later than 7 p.m. depending on how long the day session matches run. It will be posted at www.bnpparibasopen.com.
Q. Can you tell me when a particular player will play?
No, the draw for the WTA main draw players will be made on Monday, March 5, 2013 and for the ATP World Tour main draw players on Tuesday, March 6, 2013. The match schedule for each day of play will reflect which players will be playing as well as when they will be playing. The match schedule is posted on the official tournament website after approximately 7pm the prior evening.
Q. Can I watch players practice?
You may watch the players in action on the practice courts 9-24 which are located on the south side of the stadium. A schedule of practice times is displayed on information towers adjacent to the practice courts.
Q. What items are banned from entry to the tournament?
Alcohol, weapons, illegal substances, glass, open beverage containers and hard-sided bags/containers are not permitted. Prohibited items that are discovered during bag inspections must either be returned to your vehicle or discarded. The Indian Wells Tennis Garden will not provide storage for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items, as no exceptions will be made.
Q. What are the match times?
The scheduled times are below, note that all times and schedules are subject to change.
March 4, 11:00am – WTA Qualifying Rounds (free admission)
March 5, 11:00am – WTA & ATP Qualifying Rounds (free admission)
March 6, 11:00am – WTA Main Draw & ATP Qualifying
March 8-15, 11:00am – Day Session
March 7-14, 7:00pm – Evening Session
March 15, 12:00pm, Day Session
March 15, 7:00pm, Evening Session
March 16, 11:00am – ATP Semifinals, WTA Doubles Final, ATP Doubles Final
March 17, 11:00am – WTA Singles Final and ATP Singles Final