Mutua Madrid Open FAQ's

Q. What is the Madrid Masters Open?

The Madrid Open is a joint men's and women's professional tournament, held in Madrid in early May. The clay court event is classified as an ATP World Tour Masters 1000 series events, and a Premier Mandatory event on the WTA Tour. In the past it has also been known as the Madrid Masters. The tournament is played on a red clay surface

Q. What types of tickets are available?

1. Center Court, Manolo Santana Stadium: (This is the only type of ticket we sell at Championship Tennis Tours)
With a ticket on "Pista Central" (Manolo Santana stadium), you access Center Court and all the other side courts. You can also access Stadium 2 (Arantx Sanchez Vicario stadium) except on Tuesday, Wednesday and Thursday, it will not be possible to enter Stadium 2 with your center court ticket as there will be a separate ticket required to enter Stadium 2.

2. Stadium 2, stadium Arantxa Sánchez-Vicario:
This stadium is accessed with the entrance of Pista Central and Entrance Paseo, every day except Tuesday 8, Wednesday 9 and Thursday 10. These three days a specific ticket for Stage 2 is sold and the capacity is numbered. The rest of the days, the capacity in this stadium will be unnumbered.

3. Grounds Pass:
A Paseo entrance allows access to Stadium 2 and other tracks (does not give access to Central Court). Except Tuesday 8, Wednesday 9 and Thursday 10, in which this entry only allows access to Stadium 3 and outdoor courts.

Q. What is the Caja Magica?

The Caja Mágica houses three tennis clay courts with retractable roofs. The main court, called Manolo Santana, can host 12.500 viewers. Courts 2 -Arantxa Sánchez Vicario stadium- and 3 are equipped with 3.500 and 2.500 seats respectively. The Caja Mágica has been presented as the most modern tennis facility in the world. The enclosure hosts annually the Mutua Madrid Open since 2009. Made completely from iron, wood and glass, it was designed by French architect Dominique Perrault. The name Caja Mágica (Magic box) is due to the resemblance of the sports centers with actual boxes, which are dynamic and ever changing.

Q. When will my tickets be delivered?

Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.

Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets. 

Q. Will the tickets I order be together?

Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.

Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?

When a ticket is listed as a “General” ticket, such as “CAT 1 - General” this simply means that your tickets are guaranteed to be located in a section within the CAT 1. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.

Q. Which area of the center court main stadium receives the most shade?

During the day sessions, the seats on the west side and the north end have more shadow time than the other sectors.

Q. Is it possible to buy a ticket to see a specific player such as Nadal, Federer, etc.?

The Mutua Madrid Open is a tournament of eliminatory rounds, so the order of play for a certain day can only be announced the night prior to it. Therefore, it is not possible to buy a ticket to attend a particular player's game in advance.

Q. What time do the day and evening matches start?

Fans can access the Caja Magica site at the beginning of the session for which they have a ticket. Check the schedule before going.

DAY session (1st session): Time to be confirmed, although it will not start before 10:00 am. After that time you can access the site.
NIGHT session (2nd session): Schedule to be confirmed, although it will not start before 6:30 p.m. After that time you can access the site.

Q. Is it possible to just buy tickets to see the Men or Women play?

The Mutua Madrid Open is a combined tournament of WTA (Women's Tennis Association) and ATP (Association of Tennis Professionals). Both male and female matches will be played simultaneously, making it impossible to choose between one and the other when buying the ticket.

Q. Which side of the stadium are the umpire and players seated?

They are seated on the west side of the court.

Q. What is the Address of the Caja Magica venue in Madrid?

Cmo. de Perales, 23,
28041 Madrid

Q. What public transportation is available to get there?

Public transportation:

Línea 180 / Pl de Legazpi – Caja Mágica
Plaza de Legazpi (Pº del Molino) y Caja Mágica.
Frecuencia: Entre 10 y 20 minutos.

Línea 23
Plaza Mayor

Línea 78
Glorieta de Embajadores – Barrio de san Fermín

Línea T32
Plaza de Legazpi-Mercamadrid

Línea 123
Plaza de Legazpi-Villaverde Bajo

Línea 3
San Fermín – Orcasur

Q. What time do the gates open?

The gates open an hour before the first match is scheduled to start.

Q. Do children need a ticket?

Children 3 and under don't need a ticket.